Refunds and Cancellation Policy
Payments for Courses must be received by 10 days in advance of the course or on booking, if later. In the event that you are unable to attend you may send a substitute delegate or attend a later course. Cancellations received in writing 10 days in advance of the course will receive a full refund.
CEAG is committed to respecting data-protection regulations. This statement informs you of the steps we take to protect your rights.
By personal data we mean (a) the details you provide us via our forms, e.g. your email address, all ordering and billing information, such as postal addresses and payment details, and (b) all data captured in authentication and tracking logs.
By using our site and by registering for any of our services or products, you accept that such personal data will be gathered and stored in our databases.
We will maintain appropriate safeguards to ensure the security, integrity and privacy of your personal data. We do not share personal data with other companies for marketing or similar purposes.
This data will be used by CEAG to provide you with the services and products you have ordered. We may also occasionally use it to inform you of new services and products related to those you have ordered and of changes and activities within CEAG. By registering for services and products in CEAG, you agree to CEAG using your email address in this way.
Authentication and tracking logs will be used to produce usage statistics. This information does not contain any personally identifiable information. CEAG reserves the right to have logs and databases analysed by external service providers, in which case every effort will be made to protect the security, integrity and privacy of the data.